Customer Service Senior Lead - San Marcos

Job Description

Company Overview

Diamond Environmental Services is an Essential Sanitation service to critical infrastructure work for construction, energy, waste, and healthcare industries and government sites. With over 20 years industry experience Diamond Environmental Services has become one of Southern California’s premier portable sanitation companies. With Locations serving the counties of San Diego, Riverside, and Orange, San Bernardino and Los Angeles, we provide all types of portable sanitation services and temporary fencing to both commercial and residential customers.

Summary

We are seeking an experienced, motivated, and dependable Customer Service Senior Lead to support our fast-paced Customer Service Department.

The ideal candidate will have strong leadership skills, a solid understanding of customer billing and account management, and a passion for delivering exceptional customer service.

TO APPLY PLEASE CLICK ON THE LINK: Customer Service Senior Lead – San Marcos, CA 92069 – Indeed.com

Assist with daily customer service operations and team support.
Handle escalated customer concerns and resolve billing disputes.
Assist customers and employees with billing questions, account balances, and payment issues.
Provide coaching, guidance, and support to customer service representatives.
Assist with order processing, account management, and departmental workflows.
Identify opportunities to improve processes and overall team efficiency.

Qualifications

Previous customer service and leadership experience.
Strong knowledge of billing processes, invoicing, and accounts receivable.
Excellent communication, multitasking, and problem-solving skills.
Ability to work in a fast-paced environment while maintaining accuracy.
Dependable, proactive, and team-oriented with a positive attitude.

Diamond Services is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law.

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Tuition reimbursement
Vision insurance

Experience:

Customer service: 3 years (Required)

Language:

Spanish (Required)

Work Location: In person

Application

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WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

About Diamond Environmental Services LP:

With over 20 years industry experience Diamond Environmental Services has become one of Southern California's premier portable sanitation companies. With Locations serving the counties of San Diego, Riverside, and Orange, San Bernardino and Los Angeles, we provide all types of portable sanitation services and temporary fencing to both commercial and residential customers.

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