Customer Service Representative/Order Desk – San Marcos

Diamond Environmental Services is an Essential Sanitation service to critical infrastructure work for construction, energy, waste, and healthcare industries and government sites. With over 20 years industry experience Diamond Environmental Services has become one of Southern California’s premier portable sanitation companies. With Locations serving the counties of San Diego, Riverside, and Orange, San Bernardino and Los Angeles, we provide all types of portable sanitation services and temporary fencing to both commercial and residential customers.

Summary

We are looking for a highly motivated, customer-focused Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for our customers handling inquiries, processing orders, and ensuring an exceptional customer experience throughout the service cycle.

TO APPLY PLEASE CLICK ON THE LINK: Customer Service Representative/Order Desk – San Marcos, CA 92069 – Indeed.com

Customer Support

• Respond to customer inquiries via phone, email, and chat
• Provide accurate information about services, pricing, and availability
• Resolve customer concerns quickly and professionally
• Build and maintain positive customer relationships

Order Processing

• Accurately enter and manage customer orders
• Record rental details: dates, locations, special instructions
• Calculate and communicate pricing
• Process payments and issue invoices

Administrative Support

• Maintain customer records and databases
• Assist with delivery/pickup scheduling
• Follow up on quotes, service changes, and customer requests

Phone Support

• Handle a high volume of inbound calls with a helpful, can-do attitude

Qualifications

Required:

• High School Diploma or equivalent
• 1+ year of customer service experience (phone-based preferred)
• Strong communication and listening skills
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Ability to multitask and manage time effectively
• Strong problem-solving and decision-making abilities

Preferred:

• Experience with CRM software
• Bilingual (English/Spanish)
• Strong computer and internet research skills

Job Type: Full-time

Pay: From $21.35 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Language:

• Spanish (Required)

Ability to Commute:

• San Marcos, CA 92069 (Required)

Work Location: In person

Diamond Services is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law.